Advanced Feature Codes
Advanced feature codes are numbers that can be dialed from internal extensions, providing access to various telephony features.
The following table describes the settings found within the advanced feature codes:
| Setting | Description |
|---|---|
| Dial Code | This is the number you would like to make dial-able in your dial plan. |
| Send Calls To | This determines the type of target that calls will be routed to when the corresponding number is dialed. Possible destinations include: Extensions, Extension Groups, Auto Attendants, Custom Routing Rules, Caller ID based Routing, and Time of Day routing. |
| Location | This is the specific resource that you want these calls to route to. |
Standard Advanced Feature Codes
The following list describes features that are integrated into the standard installation of Evolution UC.
| Code | Description |
|---|---|
| *10 | Conference Access - provides access to the conference system. Dial *10 and then follow the audible instructions to access a conference room. |
| *11 | Page all extensions on Evolution PBX that have been configured with their Paging setting set to Enabled (go to Resources → Phone Extensions and view the extension to determine this setting). Not all telephones are compatible with this feature. |
| *15 | Barge In - allows a user to connect to an already established call and listen to the conversation. This will break into the most recent call in the system in listen only mode. To change to a different call dial the extension number of any extension on an active call and press pound (#). |
| *16 | Barge In and Talk - allows a user to connect to an already established call and listen and talk to the conversation. Dial *16. This will break into the most recent call in the system in listen and talk mode. To change to a different call dial a valid extension number on an active call and press pound (#) to connect to that extension’s call. |
| *20 | Pause - allows an extension in an extension group to temporarily remove itself from the extension group so that it will no longer receive calls from the extension group. Valuable for breaks or additional time after a call to prepare for the next call. Use *21 to un-pause. |
| *21 | Un-pause - adds an extension back to an extension group to receive calls from the extension group once again after being paused. Use *20 to manually pause. |
| *30 | Agent Logout - Allows an extension to logout of extension groups |
| *31 | Agent Logout with Reason - Allows an extension to logout of extension groups with a reason code |
| *96 | Voicemail Access (different extension) - dial *96 from any internal extension to access any voicemail box that is different than the one that you are calling from. You will be asked to enter the voicemail box number as well as the password. Once entered you will have full access to that mailbox. |
| *97 | Voicemail Access (local extension) - dial *97 from any internal extension to access the voicemail box for the extension that you are dialing from. You will not be prompted for an extension number nor a password as these will be assumed to be the extension that you are calling from. Most VoIP telephones can be programmed so that their messages button automatically dials *97. Telephones that are integrated into Evolution PBX will be automatically configured for the messages button to dial *97. |
| 5000 | Announcement Recording - dial extension 5000 to access the announcement recording application. See the section on How to Create an Announcement for additional information. |
| _6*120XX | Record a voicemail message to be delivered to all of the extension belonging to a specific extension group. For example, extensions 1001 through 1005 belong to extension group 12000 (and each extension is configured with a normal voicemail account, 1001 through 1005). Dial 6*12001 to access the voicemail system and record a voicemail message that will be delivered to all users 1001 through 1005. |
| _6*XX | Transfer directly to voicemail. Blind transfer your active call to *<ext#> where <ext#> is the extension number of the voicemail box that you want to transfer to. |
| _8*120XX | Page all the members of an extension group. For example, dial 8*12001 to page all of the extensions that belong to extension group 12001. |
| _8*XX | Page a specific extension. For example, dial 8*1001 to page extension 1001. |
| _9*XX | Pick up a call ringing on another extension (the call must be directly to the extension and not through an extension group). For example, you are using extension 1001 and someone directly calls extension 1002. Dial 9*1002 to pickup the call ringing at extension 1002 on your extension, 1001. |
| _X9[8-9][0-9] | Node Parking, allows parking between nodes on multi-node systems |
| _XX9[8-9][0-9] | Node Parking, allows parking between nodes on multi-node systems |