Profiles
Profiles are used to easily control permissions and settings for one or more extensions. Instead of redundantly defining values for multiple phones, a profile allows a range of settings to be applied to a group of phones. Profiles allow you to adjust settings for any number of extensions by modifying a single Profile.
An example of some of the settings defined within a profile could include:
- Whether or not calls are recorded
- Which routes are accessible for dialing, E.G. International
- How long extensions should ring
For a complete description of the settings available please see below.
General Settings
| General Setting | Description |
|---|---|
| Profile Name | Descriptive name of the profile |
| Operator | Destination to send caller when they press zero during "Find-Me-Follow-Me" or in extension voicemail greeting. Destination can be Custom Routing Rule or Extension. |
| Ring Time | Number of seconds the extension should ring for. |
| Language | This language will be used when playing back system messages like voicemail menu options. |
| Heartbeat | Also known as Keep-Alive, Heartbeat will send a SIP Options message every specified number of milliseconds. This is an optional method used to maintain registration and state of devices. |
| Time Zone | The time zone used for the extensions. |
| User Interface | Allow or Disallow the user access to the user web interface for their extension. |
| User Recordings | Enable to allow the user to view recordings in the call history of the user web interface. |
| Codec | Audio codec used by the extension device. Please consult with your device manual for the manufacturer's supported codecs. Some codecs use more bandwidth than others. Note: In order to use the G729 codec, you must purchase a license and call support to configure it. |
| Park Time | The amount of time in seconds a call will wait before it redials the extension that parked it. |
| Paging | Enabling this feature allows the extension device to auto answer when paged by another extension. Note: For Cisco phones this feature must be manually enabled. |
| Hold Music ID | Default music to be played when a caller is placed on hold. |
| Record Calls | If enabled, record all calls to and from the extensions. |
| Presence | If enabled, the extension will maintain a "buddy status" that can be used with busy lamp fields. |
| ACD In Use | "All Calls" will show a queue member as in use on any call. "Queue Calls" will show a queue member as in use on only calls received from a queue. |
Polycom Phone Features
| Feature | Description |
|---|---|
| Internal Ring Tone | Ring tone ID for internal calls. Internal calls include any call coming from another extension on your system. |
| External Ring Tone | Ring tone ID for external calls. External calls include any call coming from an external source, eg. calls that come in from an auto attendant or extension group. |
| Direct Ring Tone | Ring tone ID for direct calls. Direct calls are calls to a DID or phone number that points directly to your extension. |
| Page Ring Tone | Ring tone ID for page calls. Page calls are when another extension pages your extension. |
| Message Chirp | Enable to play an audible tone every minute when new voicemail messages are waiting. |
| Application Link | URL to use for the Polycom Services button. |
| Digit Map | Specify a valid Polycom Digit Map sequence to use when dialing out. Please reference "dialplan.digitmap" in the support documentation for your phone. |
| Timeout Map | Each digit map can include an optional "T" variable that maps to a specific timeout value. Please reference "dialplan.digitmap.timeOut" in the support documentation for your phone. |
| Headset Mode | Specifies the appropriate headset mode for your phone. Please reference Polycom TB 35150. |
| Missed Calls | Shows or hides the "missed calls" notification on the phone display. |
Outbound Routes
This area is where you control outbound dialing permissions. A "Backup Node" can be specified for certain phone types that support backup or failover sip registration. For each outbound route, you can specify one of the following three options:
- Allow: The user is able to dial out using this route.
- Disallow: The user is not permitted to dial out this route.
- Allow w/ Access Code: The user will be prompted to enter an "Access Code" to dial out the specified route.
Idle Codes
Idle codes are used by call center agents when logging out from their extension. When logging out, an agent is requested to enter a reason/idle code. The description for each option will be used in reporting and when displaying the agent's status in iView.
iView Options
The following settings are used to determine the available options within the iView operator control panel.
| Option | Description |
|---|---|
| Record Own Call | Allows users to record their local extension's calls. |
| Set Own Status | Allows users to set their local extension's availability status. |
| Add Temp Conf Room | Allows users to create temporary conference rooms. |
| Pause Self | Allows users to pause themselves in a queue. |
| Delete Own Voicemail | Allows users to delete their voicemail. |
| Put Call on Hold | Allows users to place calls on hold. |
| Steal From Queue | Allows users to dynamically transfer (steal) calls from a queue. |
| Record Other Call | Allows users to record another extension's calls. |
| Originate Call | Allows users to originate a call to another extension. |
| Barge Call | Allows users to barge in on another extension's calls. |
| Chat | Allows users to initiate a chat session with another extension. |
| Login Other Agent | Allows users to log another extension in or out of their queues. |
| Steal Call | Allows users to transfer (steal) calls from another extension. |
| Set User's Status | Allows users to set the status of another extension. |
| Park Call | Allows users to park calls or put a call into the parking lot. |
| Pause Agent | Allows users to pause another extension in a queue. |
| Steal From Conf | Allows users to transfer (steal) calls from a conference room. |
| Kick From Conf | Allows users to kick/remove conference room members. |