Phone Extensions
Evolution PBX supports most, if not all, telephony devices that utilize the SIP protocol. Furthermore, Evolution PBX will automatically configure the following phone models:
| Brand | Models |
|---|---|
| Polycom SoundPoint IP | 30X, 32X, 33X, 430, 450, 50X, 55X, 56X, 60X, 65X, 67X, 4000, 5000, 6000, 7000, VVX1500, VVX100, VVX2XX, VVX300, VVX400, VVX500, VVX600 |
| Grandstream | GXP2000, GXP2100, GXP2110, GXP2120,GXP2124, GXP2130, GXP2135, GXP2140, GXP2160, GXP2170, GXP2200, GXV3240, GXV3275, DP715, GAC2500 |
| Cisco-Linksys | SPA94X, SPA96X, SPA504G |
| Cisco Unified IP | 7940, 7960 |
Generic-SIP Devices and Softphones
In addition to the phone models in the above table, you can configure just about any SIP compatible device as a Generic-SIP extension. If your phone supports SIP and is not listed in the table above, you can configure it as a Generic-SIP device. Softphones are configured as Generic-SIP devices.
The fields in the Generic SIP Extension window shown above are defined as follows:
| Setting | Description |
|---|---|
| Extension | The extension number of the phone you are adding to the PBX |
| Phone Type | Generic SIP; selected from the 'Add Extension' drop down |
| MAC Address | The MAC address of the phone, not needed for a generic SIP device |
| Remote Phone | For a phone that resides on the same network as Evolution choose 'No', for a remote phone choose 'Yes-Primary' if the phone is a stand alone device, if the phone is not a stand alone device, choose 'Yes-Backup' or 'Yes-Both' |
| Parent Extension | Use Master if this is a parent extensions, alternatively you can choose the extension the phone will be a slave under |
| Mailbox | Select 'Personal' to create a personal mailbox, 'None' for no mailbox, or, if present on the PBX, general and other users voicemail boxes will also be available as an option |
| Caller ID Name | The PSTN Caller ID Name of the extension |
| Caller ID Number | The PSTN Caller ID Number of the extension |
| Profile | Choose the appropriate profile to associate with the phone |
| Button Map | Select default for standard buttons, or choose a custom made button map |
Cell Phones
You may also configure the system to add your Cell phone as an extension. Cell phones extensions support call acknowledgement, where you can force the user to acknowledge the call before it is delivered, eliminating calls from landing in the cell phone voicemail.
The fields in the Cell Phone Extension window shown above are defined as follows:
| Setting | Description |
|---|---|
| Extension | The extension number of the cell phone extension you are adding to the PBX |
| Phone Type | Cell Phone; selected from the 'Add Extension' drop down |
| Phone Number | The cell phone or remote PSTN number you would like this extensions to dial. Be sure it is input similar to how you would dial the number from a local phone. |
| Acknowledge Calls | When set to yes, the party receiving the call is prompted to acknowledge the call and accept it, or ignore the call. Useful for preventing voicemails from ending up in the cell phone/remote parties |
| Parent Extension | Use Master if this is a parent extensions, alternatively you can choose the extension the phone will be a slave under |
| Mailbox | Select 'Personal' to create a personal mailbox, 'None' for no mailbox, or, if present on the PBX, general and other users voicemail boxes will also be available as an option |
| Caller ID Name | The PSTN Caller ID Name of the extension |
| Caller ID Number | The PSTN Caller ID Number of the extension |
| Profile | Choose the appropriate profile to associate with the phone |
Analog Devices
Analog phones can be connected to the PBX directly via an analog FXS phone line module, or more commonly through a analog ATA adapter or SIP gateway. If you are connecting an analog phone directly to the PBX, you will need to add the phone extension as an "Analog-FXS-Agent." However, if you are connecting an analog phone into an ATA adapter or SIP gateway that connects to your network, you will add the phone extension as a "Generic-SIP" device.
The fields in the Analog Extension window shown above are defined as follows:
| Setting | Description |
|---|---|
| Extension | The extension number of the phone you are adding to the PBX |
| Phone Type | Analog FXS; selected from the 'Add Extension' drop down |
| MAC Address | The MAC address of the phone, not needed for an analog device |
| Remote Phone | The remote phone field does not apply to local analog devices |
| Parent Extension | Use Master if this is a parent extensions, alternatively you can choose the extension the phone will be a slave under |
| Mailbox | Select 'Personal' to create a personal mailbox, 'None' for no mailbox, or, if present on the PBX, general and other users voicemail boxes will also be available as an option |
| Caller ID Name | The PSTN Caller ID Name of the extension |
| Caller ID Number | The PSTN Caller ID Number of the extension |
| Profile | Choose the appropriate profile to associate with the phone |
| Button Map | Select default for standard buttons, or choose a custom made button map |
Virtual Extensions
There are three types of virtual extensions, each of which serve a unique function:
- Cell Phone: this type of virtual extension allows you to use a cell phone as a type of extension. When you dial this extension, rather than ringing a device, the PBX will call the specified cell phone number. This allows you to more easily integrate cell phone users into the PBX without having to give them a desk phone or softphone.
- Fax: the basic function of the extension is to serve as fax-to-email. Faxes sent to this extension will be emailed to the specified email address.
- Hotdesk-Agent: if you have agents or users that are not assigned a physical desk phone, use this extension type to assign the agent/user an extension number and password that he or she can use to log into any phone in the office. When logging in/out, the agent's extension number is added/removed to/from any queue he or she is a member of. The default dial code to login/out an agent is
*30.