How to Download MP3 Recording

 Note: that Evolution version  5.0 or later is required for this feature to be present. 

In order to download a copy of recorded call for archiving you will need to login to Evolution with a user who has access to the 'Reporting' tab.

Once you have browsed to the Reporting tab, enter the subjective information necessary to locate the call as indicated below:

An example of the output from a CDR inquiry, note the recording column shows a play button and a delete button, indicating the call was recorded:

If you click on the play button, an embedded player pops up and starts playing the recorded call:

To download a copy of the call, click on the 'Download MP3' button near the bottom of the window.