Resetting Root Password

Note: Your PBX is designed to be fully configured and maintained using the Web-based Graphical User Interface (GUI). Advanced administrators may follow these steps for access to the underlying systems. Please use caution with root access. Major changes may impact Intuitive Technology’s ability to diagnose and support/repair your system.

ROOT ACCESS IS RARELY, IF EVER, NEEDED.

ADDING APPLICATIONS OR MAKING MODIFICATIONS WILL VOID YOUR SUPPORT AGREEMENT. IF YOU STILL INTEND ON PROCEEDING, TAKE A BACKUP OF YOUR SYSTEM AND SAVE IT, IF THERE ARE ISSUES WE WILL INSTRUCT YOU TO REINSTALL YOUR SYSTEM (IT WILL BE EVIDENT).

To Reset the Root Password

Boot up the server.
When the GRUB boot loader is displayed, press the up arrow key to interrupt the system from booting.
At the GRUB screen shown below hit the letter 'e' (for edit) on the keyboard:
At the new GRUB screen that lists the available options to edit, select/highlight the line that starts with 'kernel' by using the arrows on the keyboard:
Once you have highlighted the line that starts with 'kernel', select the letter ' e' on your keyboard again to edit the entry:
At the end of this line, add the following: a single

Be sure to include a space between the last character on the line and the 'a', as well as between the 'a' and 's' in 'single' (as shown in the screenshot below) and press Enter:
When returned to the screen that appears identical to step 4 above, hit the letter ' b' on your keyboard to boot from the modified kernel arguments.
The PBX will boot into the Linux Operating System, after which you can type ' passwd' (without the quotes) into the command prompt followed by pressing Enter:
You will be prompted for a new password. Type the password that you prefer for root then press Enter.
You will be prompted to confirm your new password. Re-type the password that you created in step 9 above and press Enter again.
After successfully changing the password, type 'reboot' followed by the pressing Enter once more to reboot the system