Resetting Root Password
ROOT ACCESS IS RARELY, IF EVER, NEEDED.
ADDING APPLICATIONS OR MAKING MODIFICATIONS WILL VOID YOUR SUPPORT AGREEMENT. IF YOU STILL INTEND ON PROCEEDING, TAKE A BACKUP OF YOUR SYSTEM AND SAVE IT, IF THERE ARE ISSUES WE WILL INSTRUCT YOU TO REINSTALL YOUR SYSTEM (IT WILL BE EVIDENT).
To Reset the Root Password
- Boot up the server.
- When the GRUB boot loader is displayed, press the up arrow key to interrupt the system from booting.
- At the GRUB screen shown below hit the letter 'e' (for edit) on the keyboard:
- At the new GRUB screen that lists the available options to edit, select/highlight the line that starts with 'kernel' by using the arrows on the keyboard:
Once you have highlighted the line that starts with 'kernel', select the letter ' e' on your keyboard again to edit the entry:
At the end of this line, add the following:
Be sure to include a space between the last character on the line and the 'a', as well as between the 'a' and 's' in 'single' (as shown in the screenshot below) and press Enter:
When returned to the screen that appears identical to step 4 above, hit the letter ' b' on your keyboard to boot from the modified kernel arguments.
The PBX will boot into the Linux Operating System, after which you can type ' passwd' (without the quotes) into the command prompt followed by pressing Enter:
You will be prompted for a new password. Type the password that you prefer for root then press Enter.
You will be prompted to confirm your new password. Re-type the password that you created in step 9 above and press Enter again.
- After successfully changing the password, type 'reboot' followed by the pressing Enter once more to reboot the system