How to External Voicemail Access
This intent of this article is to show how users can dial into Evolution and access their voicemail from anywhere.
Direct to Extension Method
Any voicemail box on the system can be access by pressing the star (*) button on your phone while the greeting is still playing.
It does not matter how the call was directed to the extension; it can be from a transfer, directly dialed courtesy of a DID, from an Auto Attendant as an option or as a direct dial etc.
When you press the star (*) button you will be prompted for the mailbox number followed by the pin.
VoiceMailAdmin Auto Attendant Method
Alternatively you can point a DID/Inbound Route, or any option in an auto attendant at the 'VoicemailAdmin' auto attendant as shown in the examples below.
Inbound route 480-566-1234 set directly to the VoiceMailAdmin:
An Auto Attendant with option 8 set to the VoiceMailAdmin: